Cancellation and Refund Policy

Effective date: 14 October 2026 1. Overview This Cancellation and Refund Policy applies to purchases and fees paid on https://adiniru.co.in through HDFC Bank SmartGateway. It is intended to meet fair practices expected under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Merchant: Adiniru Private Limited Email: directenglishkerala@gmail.com Phone: +91 99954 93552 Approved refunds are credited to the original payment method only. 2. Bookshop — when you can cancel • If you ordered while signed in, you may request cancellation from your Account or order page while the order status is still Paid (before packing or shipping). • If you checked out as a guest, email us from the same email used at checkout with your order number (AD…) before the order is packed. • Once an order is packed, shipped, or delivered, self-serve cancellation is not available. Contact us for issues such as damaged, defective, or wrong items—we will review case by case. 3. Bookshop — refunds • When a cancellation is approved for a paid order that has not been fulfilled, we initiate a refund of the paid amount (item total and shipping, if charged) via HDFC SmartGateway. • After the gateway confirms the refund, banks and card networks typically take 5–7 working days to show the credit. • If payment failed or was never confirmed as Paid, no amount is collected by Adiniru and no refund is due. • If your bank statement shows a debit but our order page still shows Pending or Failed, contact us immediately with the order number. We verify against the payment Status API before confirming fulfilment or issuing a refund. 4. Non-fulfilment by Adiniru If we cannot ship a paid book order (for example stock error), we will notify you and refund the paid amount, or offer an agreed alternative. 5. Events Event cancellation by the customer follows the rules stated on that event’s page at the time of registration. If Adiniru cancels an event, paid registration fees for that event are refunded to the original payment method. Where possible, we may offer transfer to another date or event. 6. Academy class fees (including B.Tech) Class fees are linked to an approved class request. Refunds for unused or cancelled classes are decided by the Academies team after review. Email us with your class payment reference (BT…) and reason. UAT / test transactions by the bank must not be treated as honourable live orders. 7. How to request a cancellation or refund Please include: • Order or payment reference (AD… / EV… / BT…) • Registered name, email, and phone • Reason for the request Channels: • https://adiniru.co.in/contact • directenglishkerala@gmail.com • +91 99954 93552 8. Timelines • We aim to acknowledge cancellation / refund requests within 2–3 working days. • Approved gateway refunds then follow the bank’s settlement cycle (usually 5–7 working days after approval). 9. Chargebacks If you raise a chargeback with your bank, please also inform us so we can share Status API / order records and resolve the matter quickly. 10. Changes We may update this policy from time to time. The effective date at the top will change when a revision is published. Related pages: Terms and Conditions · Privacy Policy · Contact Us