R Manoj Kumar

Author | Trainer | Mentor

R. Manoj Kumar is an author, trainer and business transformation consultant with over 33 years of experience across hospitality, retail, manufacturing and fuel retail. As the Founder and CEO of SCORE Training Academy Pvt. Ltd., he works with organisations, business owners, managers and frontline teams to improve customer experience, strengthen operational excellence, develop people and achieve measurable business results.

“Be the change you wish to see in the world”

Manoj's professional journey is rooted in hands-on experience. His association with fuel retail began in 2004 with Shell India, where he gained first-hand exposure to the many dimensions of running a retail fuel business—from forecourt operations and safety to customer service, people management, sales and commercial performance. This experience shaped his practical approach to business improvement: look closely at everyday operations, recognize overlooked opportunities and turn them into better customer experiences and stronger business results.

Since founding SCORE Training Academy in 2008, Manoj has designed and delivered training and development programs for organisations across industries. He has trained over 40,000 people, working with everyone from frontline employees to business owners and senior leaders. His work spans hospitality, restaurants, hotels, retail and fuel retail, with a consistent focus on making learning practical, engaging and measurable.

As an author, Manoj brings the same philosophy to his writing. He believes that businesses often have more opportunities than they realize; the challenge is to observe them, act on them and create value consistently. His "MORE Method"—"My Outlet Revenue Enhancement"—encourages business owners and managers to identify opportunities within their existing operations, improve the value they offer customers and convert those improvements into sustainable profitability.

His books reflect different dimensions of this philosophy. "The Power of MORE" explores how ordinary people and businesses can achieve extraordinary results through observation, initiative and practical action. "How To Run Your Petrol Pump MORE Profitably" draws on his experience in fuel retail to help petrol pump owners and operators discover opportunities to improve their businesses. "How To Run Your Restaurant MORE Profitably" applies the same practical approach to restaurant operations and profitability. His forthcoming book, "SCORE Big in life", explores five power attributes—Smile, Curiosity, Observation, Resilience and Empathy—that can help people build stronger relationships, navigate challenges and lead more fulfilling lives.

Across his training, consulting and writing, Manoj's central belief remains simple: meaningful improvement does not always require dramatic changes or large investments. It often begins with a better question, a sharper observation and the willingness to act.

Through his books, Manoj hopes to make decades of practical learning accessible to business owners, professionals, aspiring leaders and anyone who wants to turn everyday opportunities into extraordinary outcomes.